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Yes, every product in the WIŚNIOWSKI range is covered by a warranty. The warranty period may differ depending on the type of the product. It is best to check the detailed warranty period on the Warranty Sheet supplied with the product.

All the documented defects of the Product are removed within the warranty period if caused by material or manufacturing defects. The Manufacturer shall repair the defective product or replace the product with a new one (at their own discretion).

The warranty claim shall be submitted to the point of sale where the product was purchased. The basis for valid warranty claims is the proof of purchase and a properly filled out warranty sheet issued by the point of sale. Photographs or videos documenting the defect will be helpful.

If you notice a problem with your product, report it at the point of sale where it was purchased. Our Partners will help you get through the complaint/warranty claim process step by step.

The basis for valid warranty claims is the proof of purchase and a properly filled out warranty sheet issued by the point of sale. Photographs or videos documenting the defect will be helpful.

If you need to use our post-warranty service, please contact the nearest point of sale directly.

To order an additional transmitter/remote, please contact the point of sale where you bought the product.

Spare parts for our products can be purchased directly at the point of sale where your product was purchased.

At the point of sale or showroom where the WIŚNIOWSKI product was purchased. The details of the point of sale can be found on your invoice or receipt. As our partner, the point of sale establishes with WIŚNIOWSKI at what stage the defect occurred and how the problem can be solved. All the information about the status of the complaint/claim will be provided by the sales assistant.

The time to examine a warranty claim depends on the level of complexity of the claim and the process takes up to 14 days from the day of receiving the claim. The date of receiving the claim is the day on which it is submitted to WIŚNIOWSKI by the point of sale. Depending on how serious the defect is, the repair may take from a few days up to over a dozen weeks.

We certainly do! You can take advantage of our post-warranty service directly at the point of sale where the product was purchased.

Just like your car, the garage door requires proper maintenance. It is a good idea for the door to undergo an inspection twice a year – before and after the winter season. With user safety in mind and to ensure years of proper product operation, we recommend a spring and an autumn inspection of the garage door.

Regular service inspections are mentioned directly in the Operating and Maintenance Manual that the customer receives after the installation of the product.

In order to ensure proper operation and quality of the product for years to come, windows should be adjusted twice a year – for the summer and winter season.

We offer an extended care warranty programme covering sectional garage doors with the METRO and MOTO drives. In the case of the METRO drives, the total warranty coverage period is 5 years from the day of sale, no longer, however, than 5 years and 6 months from the date of manufacture, provided that all the terms and conditions are met. In the case of the MOTO drives, the total warranty coverage period is 3 years from the day of sale, no longer, however, than 3 years and 6 months from the date of manufacture, provided that all the terms and conditions are met.

The EXTENDED CARE warranty on automatic garage doors is available provided that a technical inspection was carried out by a certified fitter during the warranty period. You can obtain more information about it from our Partners or in the Extended Care tab on our website.